Monthly Archives: June 2011

Addressing Geovalidation

The most fundamental aspect of an E-911 emergency dispatch center is to be able to locate a call for service and communicate that location to the closest appropriate vehicle to be dispatched.  In nearly every case, that location description is eventually an address.  The back-end process starts when a call is placed to 9-1-1 from a traditional wired land-line and its Automatic Number Identification (ANI) is compared to phone company records to find the Automatic Location Identification (ALI) address which is then compared to the Master Street Address Guide (MSAG) database to determine which Public Safety Answering Point (PSAP) or “call center” will receive that call.  It is the dispatcher at the PSAP who will determine the required resources and ultimately dispatch the requested assistance.  For cellular phones, VOIP, or telematics, the process is a little more complex to return a current latitude/longitude coordinate rather than a pre-determined address.  In those cases, the PSAP will interpret the caller position to a nearest address using Geographic Information System (GIS) technology.  The process of turning an address into a latitude/longitude value is called “geocoding” by GIS people and “geovalidation” by EMS staff.  The inverse of that process, finding the address of a specified point, is preceded with the term “reverse” by either crowd.  So, regardless of how the location information is presented to the PSAP, the closest resources can be found by comparing points and, in return, an understandable location descriptor can be provided for any point – at least in theory.

The ability of the GIS to translate addresses into coordinates in order to determine the closest responder (or the reverse process of turning an incident location into an address to communicate that location) is based on the quality of the geographic street database and its attributes.   Some US counties create their own data, but many others use street data from national level providers including the US Census Bureau who provides free TIGER/Line files and commercial sources such as TomTom (formerly TeleAtlas) or NAVTEQ as a foundation.

The accuracy of the street centerline shape for any segment of road allows a coordinate to be located precisely along the correct street and the address range attributes allow a position to be accurately described with an address.  So to make this all work, the centerline shape of your data must reflect the actual shape of the road on the ground and be segmented (typically broken at street intersections) to allow address ranges to be defined over limited distances.  These attributes typically include left-from-address, left-to-address, right-from-address, right-to-address (relative to the increasing direction of the numbers), prefix or direction, street name, street type, and suffix or direction for each segment of street at a minimum.  This all sounds very easy, but the real world always gets more complicated than our simple schemes.

According to David Hunt, GIS Analyst and 911 Coordinator for Wake County in North Carolina, “the whole country has been actively converting [rural] route and box numbers to addresses over the last 25 years,” but the process has not always been consistent.  The distance between addresses was not always uniform before the general availability of GIS for addressing.  Good centerlines make the address assignment process much easier for new subdivisions using GIS, but reflecting current addresses in an automated fashion is still not always straightforward.

Consider the following example from an older part of town where the house numbers are sequential based on structures rather than an increment distance as is more common in modern neighborhoods.  The house in the center is 502 and the structure next door to the east is 504 followed by 506 at the end of the street.  The structure on the west side of the middle house is 402 since there used to be an alley (but which is now closed) between those properties.  The next structure further west is on a corner and numbered 400.

So technically this street segment includes the 400 AND 500 blocks of this street.  The “right-from-address” would clearly be 400, but what is the “right-to-address”? Since the next block starts at 600, it could logically be either 506 or 598.  What is the difference?  Well, the greater ending value allows for more possible matches of any addresses searched but also provides approximation of non-existent addresses in a reverse-geocoding process. If a point query returned an address communicated as “410 S Washington St”?  Would it be located just 5% along the length of this street putting it at the actual structure numbered 400 or is there something between the structures at 402 and 502 that we need rescuers to find?   The smaller ending value limits some of the possible addresses and would not allow a possible match for a search on a non-existent house number like 510.  However, unless the segment is broken between 402 and 502, as it once was in reality, it would return an estimated coordinate for a query on a fictitious 404 instead of suggesting an entry error.

Another way around the problem is point-based addressing with GIS as managed in Sumter County, SC which limits queries to only actual house numbers in the geovalidation process.  Instead of applying the range attributes to the graphic representations of the centerlines, points are entered for each structure.  This also simplifies the problem with addressing mobile homes which need to change address as the actual dwelling is relocated.  “Making the digital address points more easily accessible helps create less issues,” says Emily Banar, GIS Analyst for Sumter County in charge of addressing.

Individual geocoding services provided through the GIS, named “locator services” by Esri, can be combined as “composite locator services”.  A composite geocoding search  is one that uses more than one single locator in order to attempt to match all possible addresses against more than one geographic dataset.  Combining search methods can provide more reliable geovalidation for your High Performance EMS by using a point range before a street range.

TheAddresser™ is an application built for both ArcGIS Desktop and ArcGIS Server by BCS as a complete address management system for both street ranging and single point addressing.  Business rules are built-in to the application logic to manage overlapping ranges, out-of-range addresses, as well as others to ensure that street centerline ranging and single point addresses stay in sync with each other and address accuracy is maintained.  This system also includes street name management and reporting of existing address errors.  Other tools of this system aid in the ease of editing street centerlines and address points to make sure that your GIS-based geovalidation process works as it should.


Filed under Technology


Each month we will feature a profile of another High Performance EMS to show the variation in these services and inspire others to reach beyond just the basic services to provide advanced pre-hospital care with a focus on high economic efficiency.

In 1996, the Mecklenburg EMS agency was one of the slowest in the US with an average call response time of about 16 minutes.  Today, calls average around 7 minutes.  That incredible transformation began when two competing hospital services joined together to create MEDIC which now contracts to serve the county of 540 square miles with a fixed population of 850,000 that swells to a routine daytime total of around 1 million people.

MEDIC Emergency Dispatch Center

Barry Bagwell, Deputy Director of Operations, is proud to state that MEDIC has been compliant regarding performance every month since 1998.  “While there is no ‘silver bullet’, all of the pieces must work together,” says Barry, “it requires technology plus the people to run it.”  But a truly High Performance EMS must not be tempted to over-utilize response times as the only measure of success. The original focus for system improvement was on routing, but the partnership with Bradshaw Consulting Services has led to many operational enhancements including successful demand prediction and dynamic System Status Management planning.  “Dispatch posting is a ‘chess game’,” Barry admits and real efficiency comes by balancing moves between the 60-65 posts to meet service demand with reducing fuel costs and minimizing disruption of ambulance crews.  With a holistic view of clinical outcomes, MEDIC has achieved a 33-minute turn-around time from hospital to availability and 82 minutes from a call to having a Code Stemi patient on an operating table with the artery open.  MEDIC also provides bicycle paramedics, ATV, and buses for special events to meet the needs of their community.

The dispatch center has used ProQA Dispatch Software protocols in both EMS and Fire since 1993 to assist dispatchers in quickly determining the appropriate determinant code.  Voice communication with vehicles is maintained with a Motorola 800 MHz shared backbone radio system with priority.  Non-emergency numbers are provided only to hospitals with the public being triaged through the 911 system.

While recognized as a High-Performance EMS already, MEDIC does not intend to rest where they are now but constantly looks toward additional improvements.

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